A burst pipe, a backed-up drain or water spreading across the floor in a Holland Lakes home is a job for a plumber, and calling the dispatch line is the next step. Close the home's main valve first if you can find it. Dispatch lines up a licensed plumber for the next open visit, and you get a clear price before work starts.
Water in the street is not the same as water in the house
WBRC reported on February 11, 2020 that water covered a street in the Holland Lakes neighborhood, that the city handed out sandbags and that crews cleared storm drainage issues. The report gave no official cause. It said the water drained quickly, which surprised the residents who spoke.
The practical point is the dividing line. Street flooding and storm drains are a city matter, so call the City of Pelham at 205.620.6400. Water inside your house, a fixture that backs up or a pipe that has let go is private plumbing, and that is where a licensed plumber helps.
| What you see | Who to call first | Why |
|---|---|---|
| Water covering the street | City of Pelham, 205.620.6400 | Street drainage is public |
| Water rising from the ground near the meter | Pelham Water Works, (205) 620-6420 | The utility confirms where its line ends |
| Wet floor or burst pipe in the house | A licensed plumber | It is private plumbing |
| Gurgling drains or a sewer smell | A licensed plumber | A camera shows which side holds the blockage |
The sewer system and your private line
The Shelby County Reporter ran a headline about Pelham council public hearings on the Holland Lakes sewer system. For anything about the community system itself, ask Pelham Water Works at (205) 620-6420, the city's water and sewer utility. A plumber works on the private line from your house to that boundary.
If drains gurgle or back up, stop running water. A plumber can run a camera down the private line, which is what sewer camera inspection describes, and the picture shows whether the blockage is yours or farther along. Ordinary slow drains are the work of drain cleaning.
A burst pipe in the first hour
Shut the main valve
Close the home's main shutoff valve. If you cannot find it, the dispatcher will talk you through finding it.
Keep clear of wet electrics
Water near outlets or the panel is a reason to stay out and call. Cut power only from dry footing.
Move what you can
Lift rugs, electronics and papers off the floor, and photograph the damage for your insurer.
Call and give the street
Say your street and house number so the visit goes to the right door.
Once the water is off, burst pipe repair replaces the failed section, and the plumber will tell you what the job includes. Ask your insurer what your policy covers and keep the plumber's invoice.
Where Holland Lakes addresses sit
Holland Lakes addresses sit on Holland Lakes Drive North, Holland Lakes Drive South and Creekside Circle, all with Pelham, AL 35124 mail. Give the dispatcher the street and house number, because a community name alone does not say which street you are on.
Permits and what to ask
Permit rules vary by job, so ask the Pelham Building Department at 205.620.6495 before larger work. Plumbing services for the rest of Pelham are listed on the Pelham home page.
Water where it should not be?
Close the main valve first, then call so dispatch can book the visit.
Holland Lakes homeowner questions
Yes. Addresses on Holland Lakes Drive North, Holland Lakes Drive South and Creekside Circle carry Pelham, AL 35124, and WBRC and the Shelby County Reporter have covered it as a Pelham neighborhood.
Street flooding and storm drains are a city matter, so call the City of Pelham at 205.620.6400. If water is entering the house or a fixture is backing up, call a plumber about the private plumbing.
Close the home's main shutoff valve, keep clear of wet outlets and the panel, and call. If you cannot find the valve, the dispatcher will talk you through finding it.
A plumber can run a camera down the private line to see its condition. The picture shows whether a blockage or break is on your side, and the plumber will give a clear price before any repair starts.
No. The community system is handled by the city's water and sewer utility, Pelham Water Works at (205) 620-6420. A plumber works on the pipes from your house to that boundary.